What we promise.
Seven commitments. Plain English. Binding.
OpenVet protects your data with the security and privacy controls used by serious clinical platforms.
OpenVet collects information needed to do its job. That information stays confidential.
Your information is used to answer clinical questions, improve accuracy, build population-level intelligence, and support your practice.
OpenVet will never sell your data.
OpenVet's incentives are aligned with vets. Not with advertisers, not with data brokers, not with PIMS resellers.
OpenVet is free for vets so it gets used widely, learns faster, and keeps improving for everyone.
OpenVet applies safety controls built for clinical AI. Not generic web security retrofitted to a chatbot.
OpenVet protects your data with the security and privacy controls used by serious clinical platforms.
OpenVet collects information needed to do its job. That information stays confidential.
Your information is used to answer clinical questions, improve accuracy, build population-level intelligence, and support your practice.
OpenVet will never sell your data.
OpenVet's incentives are aligned with vets. Not with advertisers, not with data brokers, not with PIMS resellers.
OpenVet is free for vets so it gets used widely, learns faster, and keeps improving for everyone.
OpenVet applies safety controls built for clinical AI. Not generic web security retrofitted to a chatbot.
What we will never do.
- Sell data that identifies you or your clients.
- Share your personal information with anyone outside the providers needed to run the service.
- Share your standalone clinical queries with your employer or practice admin.
- Sell data that identifies you or your clients to advertisers, data brokers, or PIMS vendors.
- Use your queries to train third-party AI providers' general-purpose models.
- Change these practices without notifying you first.
Four principles that govern every release.
Written down so every internal decision can be measured against them, and so a vet, a regulator, or a researcher can hold us to them in public.
Deterministic where it must be
Drug doses are validated against verified formulary. They are never AI-generated. Species-specific safety checks run before any output. Where uncertainty exists, the system surfaces it. It does not paper over it.
Reviewed by clinicians
Every clinical room is reviewed by qualified veterinarians before launch, including board-certified specialists where the room's content warrants it. Every protocol is audited and versioned. The clinical review group grows with the product.
Auditable always
Every answer carries its citation, its source tier, and its stated assumptions. The vet sees exactly why the system said what it said, and can trace every recommendation to its source.
The vet remains responsible
OpenVet supports clinical judgment. It does not replace it. The final call belongs to the clinician. Explicitly, and by design.
Input and output safety
Inputs are screened for prompt injection and adversarial content. Outputs are filtered for unsafe recommendations before reaching the vet. Suspicious cases are routed to safer handling paths.
Your data, in plain English.
Mirrors the binding Privacy Policy. Where they differ, the Policy governs.
Private by default
Standalone clinical queries are visible only to you. Attaching a query to a patient record makes it part of that record, visible to your practice team. That is the only action that changes visibility.
US data residency
OpenVet operates on US-based infrastructure. Your data does not leave the country in the ordinary course of operations.
No third-party training
Our AI model providers do not use API inputs or outputs to train their general-purpose models by default, subject to provider terms and our configuration.
No sale of identifying data
We do not sell, rent, or share personal information with advertisers, data brokers, or third parties for their independent marketing. Applies under all US state privacy laws.
Delete your account
Email privacy@openvet.ai or use the in-product control. We complete verified deletion within the timeframe set in our Privacy Policy, except where law requires retention.
Notice of material changes
New categories of data collection or new categories of recipients trigger advance notice by email and in-product, with an opportunity to opt out.
What is live today.
Every row has an internal owner who confirmed it within the last seven days.
Live on this table is a public commitment. In Progress carries a near-term target. Longer-horizon items are tracked internally and shared with enterprise procurement on request.
Ten controls. Grouped by what they protect.
Live today. Where uncertainty exists, the compliance status section names it.
Encryption in transit
TLS 1.3 across all OpenVet application endpoints. HSTS enforced. No legacy TLS versions accepted.
Encryption at rest
AES-256 encryption on the primary database. Object storage encrypted at the provider layer (Supabase). Keys managed by the infrastructure provider.
Authentication
Clerk-managed authentication. Multi-factor authentication is supported for all accounts. Passwords are never stored in plain text. Session tokens are short-lived and rotate.
Access controls
Production data access is restricted to essential OpenVet personnel. Internal access requires MFA, follows least-privilege principles, and is logged.
License verification
Every DVM account is tied to a license number captured at sign-up. Reviewed by the OpenVet team. Automated state-board verification is in development.
Database-layer security
Row-level security policies are deployed on clinical and account tables. Coverage is being extended to all clinical tables; remaining tables are tracked and being closed.
Audit logging
Key clinical actions, including queries, case modifications, and access events on protected tables, are recorded with timestamps, user identifiers, and action types.
Endpoint hardening
HSTS, Content Security Policy, and per-user rate limits are enforced on the OpenVet application. We are extending the same header policy to all OpenVet web properties.
US infrastructure
OpenVet's primary application and database operate in US regions. Where any processor operates outside the US, it is disclosed in our Privacy Policy or on request.
Payment security
Where payment processing applies, card data is processed by Stripe (PCI-DSS Level 1). OpenVet does not store card numbers.
When something goes wrong.
A 72-hour notification commitment, and a responsible-disclosure program with non-retaliation in writing.
Breach notification SLA
If we determine that a security incident has materially affected your personal information, we will notify you within 72 hours of confirmation, by email and where appropriate by in-product notice. The notification describes what happened, what was affected, what we are doing in response, and what steps you can take.
Find something? Tell us.
Email security@openvet.ai with the issue and steps to reproduce. We acknowledge within 48 hours and coordinate disclosure with you.
Honest about our footprint.
We are not going to tell you AI has zero environmental impact. Anyone who says that is spinning you. Here is what is actually true about OpenVet. This page is our environmental note: short, plain English, and updated as we learn more.
Built lean on purpose
OpenVet does not run a brute-force search across everything for every question. It draws on a curated, structured knowledge base, so by design each answer moves fewer words through the AI than a heavy retrieval approach would, the same answer, with less computation and less energy.
Figures are the latest published measurements for AI text prompts of this kind, not a number we invented. We update them as better data becomes available.
About the size of a web search
By the latest published measurements, a question like the ones OpenVet runs on uses about 0.24 watt-hours of energy, the same order of magnitude as a single web search (~0.3 Wh), and less than ten seconds of watching television. A year ago the same prompt cost more than thirty times as much. This is important to us, and as we've focused on efficiency, we were able to make our technology dramatically more efficient for you, our community, and for the environment.
We do not build the engines, we use them
Training an AI model from scratch is the part that consumes enormous energy. OpenVet does not do that. We are a lightweight layer on top of existing models, which keeps our footprint a small fraction of what makes AI headlines.
Efficiency is built into how it works
We do not throw maximum horsepower at every question. The system uses the lightest model that returns the right answer, and reuses work it has already done, so each question draws less power than it otherwise would.
We measure, and we show our work
We publish the numbers we can measure, and we will not invent ones we cannot. As far as we know, that makes OpenVet the first veterinary AI to publish an environmental note. We keep this page current as the figures move.
Where we draw the line.
- Pretend our environmental impact is zero.
- Buy cheap carbon offsets so we can slap a green badge on the product.
- Make environmental claims we cannot back up.
- Waste compute just to look impressive.
The ones vets ask most.
Send yours to privacy@openvet.ai and we will add the good ones.